Saturday, January 25, 2020
Stress Management in Low Intensity Conflict Operations
Stress Management in Low Intensity Conflict Operations CHAPTER I INTRODUCTION ââ¬Å"Life is a long sequence of stressorsâ⬠Mirza Galib General 1. Stress is an inescapable part of modern life. It is the psychological and physiological reaction that occurs when an individual perceives an imbalance between the level of demand placed upon him and his capability for meeting that demand. Stress affects individuals physiologically, emotionally and behaviourally and is linked to responses which in case of stress overloads, often results in rash or irrational behaviour. However, it is not always negative in fact, stress at optimum levels also produces a positive force or stimuli that is dynamic and often aids in tiding over difficult situations. 2. Officers, Junior Commissioned officers and men in the army are by no means insulated to the phenomenon of stress but in fact exposed to situations which tend to become stressful. Understanding of stress, therefore, plays an important role in management of personnel in the army, both in peace and in operational environments. 3. A rigid organizational structure, peculiar environmental factors, extended deployment in Counter Insurgency Operations and Combat situations often compound stress related problems in the army. These, if not tackled at an early stage results in cumulated stress effects which often surpass acceptable limits. The recent spate of suicides, fragging and fratricides provides an urgency to understand at the earliest, the maladies of stress and its effect on men officers of the army. 4. The Penguin Medical Encyclopaedia defines stress as any influence, which disturbs the natural equilibrium of the body and includes within its reference, physical injury, exposure, deprivation and all kinds of diseases and emotional disturbances. The word stress has been borrowed from Physics and Engineering where it has a precise meaning, a force sufficient enough in magnitude to distort or deform when applied to a system. For our studies the apt definition seems to be the rate of wear and tear of the mind. 5. To quote a formal definition, ââ¬Å"Stress is defined as an adaptive response to an external situation that results in physical, psychological and / or behavioural deviations for organizational participants.[1]â⬠It may also be defined as ââ¬Å"failure to adaptâ⬠[2] 6. Most people view stress in a negative way but as mentioned in the previous paragraph it may be positive sometimes as it provides the extra energy to deal with tough or life threatening situations. Experts therefore agree that some stress is not only helpful but essential to keep it going for us without which we would be vegetables. Stress results from a stimulation of environment , the degree of this stimulation on the stress curve is positive to an extent but thereafter prolonged stimulations of the same kind, for example the operational environment experienced by the soldiers in Low Intensity Conflict Operations leads to manifestation of stress in the form of negative effects on the soldiers mind. High stress levels, besides manifesting in below-par performance standards during discharge of duties, are also the cause of incidents like running amok, fratricides and suicides. METHODOLOGY STATEMENT OF THE PROBLEM 7. To analyse the causes of stress in soldiers of Indian Army in the backdrop of its prolonged deployment in Low Intensity Conflict Operations, its manifestation in various forms and to suggest possible methods of stress management at the national, army, formation unit levels. HYPOTHESIS 8. Existing op environment in areas where the Indian Army is deployed for Low Intensity Conflict Operations coupled with prolonged deployment of troops in such areas is the main cause of stress in soldiers today which has led to an increased occurrence of stress related incidents amongst the soldiers. JUSTIFICATION OF STUDY 9. India has a 1.1 million-strong army and with 81 suicides[3] in the year 2006 stress has become one of its major worries. s given by The Indian Express show that the number of suicides per lakh personnel in the army stands at 10.8 though this is much lower than 17 for the US Army, 18 for the French and 14 of the Royal Army is still big enough to draw attention. The increasing numbers of suicide cases[4] are a cause of concern (See chart below).This fact has been proven adequately in the research carried out by Dr DS Goel of Ranchi institute of Neuropsychiatry in conjunction with command hospital northern command on ââ¬Å"Psychological Effects of Low Intensity Operationsâ⬠. Extract of the same is attached as appendix A. 10. Another alarming is the 23 cases of fratricide in 2006[5], of these 09cases were reported from Jammu and Kashmir and remaining 14 from the North East, both are areas where army is involved in Low Intensity Conflict Operations. Similar statistics also can be established in suicide cases. Why these cases did not occur in peace stations if the reasons for stress as propounded by some theories are economic growth and rising financial aspirations of the soldier is a moot question and does point to the operational environment of Low Intensity Conflict Operations as the prime reason of stress in soldiers and thus the prime nemesis to be tamed to get down the worrisome numbers of suicides and fratricides. However the effects of personal problems of the soldier causing such incidents is correct, but again if the soldier was located in a peace area he would have been in a better connected place as far as communication with his family is concerned whether it is a case of land dispute or mar ital discord or his wife not being treated well by her in laws. Most of such cases could be solved merely by the physical presence of the soldier along with his wife or parents as the case may be thus it connects to the prolonged deployment of troops in Low Intensity Conflict Operations which leads to increased domestic problems in a soldiers life. 11. In July 2009 the Honourable RM while answering to a question in the parliament stated that already 48 cases of suicides and one case of fratricide have been reported till June[6], its anybodys guess what the final for 2009 will be, whatever be the it cannot be denied that the Indian Army today is faced with the demon of stress in its soldiers. The good news is that the army has realised that this is a problem and cannot be wished away and a number of steps are being taken to tackle the issue but till such time the bigger demon of Low Intensity Conflict Operations exists and some holistic measures by the government and the army are undertaken, firstly to improve the operational environment and secondly to reduce or decrease the time which a soldier spends continuously in Low Intensity Conflict Operations areas, this demon will continue to feed on the strength of the Indian Army- the Indomitable spirit of the Indian soldier. SCOPE 12. The scope is limited to study the following aspects :- (a) Deployment pattern of Indian Army in Low Intensity Conflict Operations. (b) Operational Environment in Low Intensity Conflict Operations. (c) Manifestation of stress and its inter-relation with behaviour/performance. (d) Management of stress to include present approach its shortcomings and recommendations. OPERATIONAL DEFINITIONS 13. Some terms used in this dissertation are defined below:- (a) Combat Stress[7]. The stress experienced by the soldier during a combat situation. This is a complex form of stress resulting from all the physical and mental strain caused to the soldier during the combat mission, it is cumulative in nature and the number of times the soldier goes through the same situation it causes stress and is accumulated in the mind of the combatant. (b) Stressors. The factors that cause stress are called stressors; it can be an event or situation which requires a non routine change in the lifestyle or behaviour of a soldier. This causes a felling of conflict with the ideals and values of a person or it may pose a challenge or threat to an individuals sense of wellbeing or self esteem. (c) Eustress[8]. Stress may manifest sometimes in a positive way, this effect is known as Eustress, which is described by experts as a motivator which drives a person to achieve extraordinary feats under situations of pressure. It is obvious that Eustress is not harmful being occasional. METHODS OF DATA COLLECTION 14. The research work is mainly based on books, journals available in the library, thesis and dissertation work available on the internet as also the study report of the Defence Institute of Psychological Research on the causes of inter-personal violence in the units deployed in counter insurgency areas and the study report of research carried out by Ranchi Institute of Neurosciences in collaboration with Armed Forces Medical Services, Command Hospital (Northern Command) and Director general Medical Services. Data of twenty units of infantry and artillery was also collected to prove that the existing deployment pattern and troop commitment to Rashtriya Rifles is resulting in prolonged exposure of approximately one percent of soldiers to higher stress prone areas. A detailed bibliography of sources is appended at the end of the dissertation. ORGANISATION OF THE DISSERTATION (CHAPTERISATION) 15. It is proposed to study the subject in the following manner :- (a) Chapter I Introduction. (b) Chapter II Deployment Pattern of Indian Army in Low Intensity Conflict Operations. (c) Chapter III Operational environment in Low Intensity Conflict Operations Areas. (d) Chapter IV Manifestation of Stress. (e) Chapter V Management of Stress. (f) Chapter VI Recommendations and Conclusion. CHAPTER II DEPLOYMENT PATTERN OF INDIAN ARMY IN LOW INTENSITY CONFLICT OPERATIONS ââ¬Å"We live longer than our forefathers, but we suffer more from a thousand artificial anxieties and cares. They fatigued only muscles we exhaust the finer strength of our nervesâ⬠-Edward George Bulwer-Lytton 1. Infantry Battalions. The infantry battalions are deployed for Low Intensity Conflict Operations typically for a duration of two to three years during what is known as the field tenure, it can either be in the Northern sector (Jammu and Kashmir) or the North Eastern region. After tenure of aforesaid duration when the battalion is de-inducted from such areas to peace locations, a finite number of soldiers are sent to the affiliated Rashtriya Rifles (RR) Battalions to meet the requirement of troop commitment of Indian army to such units (Refer survey in following paragraphs). Thus a number of soldiers who have served for up to two to three years are again posted to operate in a Low Intensity Conflict Operations situation for a duration of two years and furthermore when these soldiers return from this stint it is again time for their battalion to move to field area for Low Intensity Conflict Operations, hence he again undergoes a tenure in high stress environment. In this way some sol diers end up spending up to six to seven years in Low Intensity Conflict Operations which anybody who has been there will agree is a long time. 2. Artillery Units. The case mentioned above is only slightly better for artillery, since the artillery units generally have longer peace tenures than the infantry battalions; hence a soldier after coming back, gets to spend some time in peace locations, however these personnel would have still undergone up to four years of continuous field area tenure. 3. Survey. To establish the facts mentioned in the previous paragraphs, data was collected from ten infantry battalions and ten artillery regiments. The results of the survey are given in succeeding paragraphs. 4. Infantry Battalions. Number of personnel who were dispatched to RR Battalions within one year are given as under, due to security reasons the exact identity of the units is not being revealed:- Serial Number Battalion Number of Personnel Junior Commissioned Officers Other Ranks (i) A Battalion 04 53 (ii) B Battalion 05 52 (iii) C Battalion 03 54 (iv) D Battalion 04 51 (v) E Battalion 04 52 (vi) F Battalion 04 55 (vii) G Battalion 04 52 (viii) H Battalion 04 55 (ix) J Battalion 04 51 (x) K Battalion 04 56 9 5. Artillery Regiments. A similar survey of artillery units revealed the following s:- Serial Number Regiment Number of Personnel Junior Commissioned Officers Other Ranks (i) No 1 Regiment 01 59 (ii) No 2 Regiment 02 58 (iii) No 3 Regiment 02 61 (iv) No 4 Regiment 03 58 (v) No 5 Regiment 01 56 (vi) No 6 Regiment 02 57 (vii) No 7 Regiment 03 59 (viii) No 8 Regiment 03 58 (ix) No 9 Regiment 02 57 (x) No 10 Regiment 01 60 Analysis of Data. 6. An analysis of the survey reveals the following:- (a) In the case of infantry battalions, on an average a total of four junior commissioned officers and fifty three soldiers were found who have had to undergo extended field tenure in excess of six years. (b) In case of artillery units, it can be seen from the data shown in the, table above that number of such personnel on an average is about is about fifty nine other ranks. Though artillery units are relatively better off due to reasons mentioned earlier, still these individuals still undergo an extended tenure in a Low Intensity Conflict Operations situation, and hence are over exposed to the stressful operational environment of Low Intensity Conflict Operations. 7. A further analysis reveals this to be a repetitive affair since each unit or battalion is responsible for providing relief of its personnel in Rashtriya Rifles (RR) thus when these personnel are reverted a set of similar strength is dispatched, therefore the fifty three soldiers in case of infantry battalions who were sent in the second year of the battalions peace tenure also have an extended tenure in Low Intensity Conflict Operations area, extending up to an year with Rashtriya Rifles and up to three years with their respective battalions. 8. One more interesting which emerges from the statistics[9] that the number of suicides and fratricides were much higher in Jammu and Kashmir than in the North-East. Why so? There could be number of reasons for this like intensity of operational environment, troop commitment of Army to Assam Rifles (AR) as compared to RR, better management of Low Intensity Conflict Operations due to longer experience of the Indian Army in the North East etc but the operational environment factor emerges as the singular, most differentiating aspects between the two regions. Report of study of Defence Institute of Psychological Research refers as attached as appendix B[10] also corroborates the same. CHAPTER III OPERATIONAL ENVIRONMENT IN LOW INTENSITY CONFLICT OPERATIONS ââ¬Å"It is the man trained to recognize the dangers of the battlefield, understand his fears without surrendering to them and equipped with skills he must have to carryout his task, who can endure the prolonged stress of modern warâ⬠-Shelford Bidwell 1. In conventional operations battle lines are clearly drawn, one can identify the enemy easily and thus aggression can be directed unequivocally in his direction. The situation in Low Intensity Conflict Operations is quite the opposite. These are often characterised by limitations of armament being used, Tactics and levels of force applied. They are often protracted and involve military, diplomatic, economic and psychological pressure through terrorism and insurgency. Troops trained in conventional warfare experience significant stress in such operations. Conventional military training makes the soldier think in clear cut extremes of black and white, friend and foe. This tendency often leads to problems in Low Intensity Conflict Operations where the concept of ââ¬Ëenemy cannot be applied to ones own population. The contributory factors, which increase the stress level on soldiers participating in Low Intensity Conflict Operations, are the product of complex interplay of the three elements involved the terrorist, the local population and the soldier. 2. Low Intensity Conflict Operations are continuous; there are no pauses and no time outs or half times. Frustrations mount when there is no breakthrough for months together and while the expectation to perform and produce results are high. The soldiers are caught in the cross fire moral Vs the immoral and the dividing lines are blurred. In sum, insurgency imposes severe stress and strain on those engaged in it[11]. 3. The operational environment in Low Intensity Conflict Operations is an ideal cauldron for manifestation of stress related problems. Some other factors which affect the soldier in such a situation are discussed in succeeding paragraphs. 4. Boredom and Isolation. The operational environment is characterised by long drawn intense activity. During the periods of lull and inactivity there are times when the imagination could run wild and seriously affect the individuals capacity to think rationally. 5. Hostile Local Population. One of the key factors for fighting and restricting insurgencies is the local populace. Due to a number of reasons such as fear of retribution by terrorists or negative propaganda against the army, the attitude of the locals towards the army is hostile. This causes considerable strain in the minds of the soldier who cant understand as to why the same people are against him to save whom he is risking his life. 6. Long Drawn Operations. These type of operations are long prolonged affair in which the inability to see the end of the tunnel is in itself quite stressful. Fatigue in such situations may be of two types. Firstly, tiring operational work in the form of sitting in long ambushes etc leads to physical exhaustion. Secondly, mental fatigue is caused by the repetitive nature of such physically exhausting missions over a long period of time, with little hope of relief. This condition can result in breakdown or even burning out. Prolonged spells of stress punctuated by quantitatively and qualitatively inadequate opportunities 7. Guilt. In Low Intensity Conflict Operations, the soldier is at a loss to understand the rationale of killing own countrymen, and hence is faced with a factor of guilt, even though he may not accept it openly for the fear of being ridiculed by peers but he sub-consciously feels a sense of guilt. 8. Human Rights Factor. The fear of being prosecuted for Human Rights violations, is always at the back of the minds of commanders at levels and thus percolates down to the soldiers in the form of unrealistic restraints and restrictions while operating in such environment. This too adds its share as stress. 9. Adverse Media Influence. The media in many cases blames the army for any collateral damage caused during an operation or sometimes blows a wrong accusation of Human rights violation against the security forces out of proportion to sell news, this is especially true for local vernacular media. They never highlight the gains of the army but would jump at a single violation, though army is now addressing this issue with its proactive media policy. 10. Separation From Families. Loneliness, domestic worries and a long wait for leave are not singular but inter-related issues all these have mutually related effects on the psyche of the soldier. Domestic worries have an adverse impact, especially so in low intensity situations wherein the soldier is as it is stressed out and is further frustrated since he cannot attend to his family problems in person. 11. Unrealistic Goals and Demands. The matters are made worse when senior commanders lay down unrealistic targets to be met in terms of terrorists killed or captured and weapons captured. The results in low intensity situations are not corporate targets to be met in a month or a quarter or a financial year they come by fits and starts and are not routine, a good month may see a good haul of Kills and there could be a lean period extending months together sometimes. The pressure to achieve results day after day in the end manifests as stress on the soldier. 12. Low intensity conflict operations are full of ambiguity and uncertainty. It should be realized by the government in general and the army hierarchy in particular that prolonged exposure to such situations is likely to make everyone, be it officers or soldiers, susceptible to stress because they are not only surviving there but are working at a faster pace everyday to deal with the uncertainty and constantly changing dynamic situations. STRESSORS PECULIAR TO LOW INTENSITY CONFLICT OPERATIONS 13. Inhospitable Terrain and Climate. The terrain and climate in which the troops are deployed in low intensity conflicts are mountainous terrain sometimes with secondary jungles and have harsh climatic conditions. The cold climate in J K and the heavy monsoons in North East make normal living in temporary habitats difficult[12]. Under such working conditions whenever there is a lack of motivation due to any reason, there is bound to be general deterioration of morale and discipline amongst the soldiers, thus this factor is an important stressor as far as the soldier is concerned. 14. Fear of Unknown. All soldiers who have been in life threatening soldiers are familiar with this phenomenon. It is the possibility of getting killed which puts a soldier under immense pressure it is omnipresent whether on duty within the company post or on operations outside the company post. It is primarily the fear of death or injury, which makes the low intensity scenario so stressful for the soldier in fact a harassing experience. The soldiers are thus living under tremendous psychological pressure constant fear of losing life does take its toll[13]. 15. Lack of Mental Respite. This is not a nine to five job it is continues twenty four by seven days. The terrorists in some way have initiative and can strike at the time of their choosing but the soldier has to be alert at all times, thus requiring a high state of alertness always. This leads to mental and physical fatigue and exhaustion and has a telling effect on his psyche. It is a campaign in which the regular army is pitted against the irregulars or guerrillas[14]. 16. Use of Improvised Explosive Devices (IEDs), By Terrorists. Use of IEDs gives the terrorists the ability to strike at the soldier without being seen and makes the army deploy a large number of troops for road santisation duties. This is frustrating for the soldier when he is unable to strike back at his attacker and leads to a constant fear of IEDs in the soldiers mind. 17. Constant Re-deployment. Counter insurgency operations demand a dynamic deployment depending upon militant activity and intelligence. Any person after spending some time in a place gets comfortable and starts to feel comfortable there his mind accepts the place as his home, but constant changing of bases as done in dynamic counter insurgency deployment adversely affects the soldiers mind. 18. Inadequacy of Equipment. Lack of special equipment to combat militancy has a demoralising effect on the troops. At times it gives a feeling of being pushed into ââ¬ËCounter Insurgency (CI) operations without being adequately equipped. 19. Prolonged Deployment/Change in Duration of Tenure. Many a times, move is delayed due to local operations causing uncertainties and resulting in building up of stress. 20. Break up of Joint Family System. There has been erosion in this time-tested system and more and more soldiers have now to fend for themselves. 21. Declining Discipline and Values. There has been a recent tendency among officers to over look major breaches of discipline in counter insurgency areas. Such an attitude breeds indiscipline leading to an overall discontentment among the disciplined soldiers. 22. Individual Psyche. The mental makeup of soldiers is different and their adaptability varies. A few individuals are weak and have a very low breaking point. Such persons soon become liability to the unit and are easy victims of stress related incidents. 23. Pressures of Human Rights Violations. The fear of perpetuating a human right violation and judicial harassment puts restrictions on the actions of the men and also make them vulnerable to militants during operations. 24. Lack of Recognition. There is a general feeling that due recognition is not being given for the services rendered by the soldiers in CI operations. The soldier feels that he is giving everything for the integrity of the country, but once he steps in to the civil street, no one has a word of praise for him. 25. Frustration Due to No Results (Numbers Game). The effect of operating in CI operations areas for months without any tangible results is frustrating. No amount of hard work is recognised in these operations unless accompanied by a few dead bodies of militants and some weapons. 26. Conviction towards the Cause. Most of the soldiers deployed in these operations are fighting militancy with no clear conviction towards the cause. In sum, insurgency imposes severe stress and strain on those engaged in it[15]. CHAPTER IV MANIFESTATION OF STRESS General 1. Stress can have serious consequences for both health and performance. In terms of health, the current belief is that 50-70 percent of all physical illness is related to stress. Stress is associated with heart disease, diabetes, ulcers, depression, irritation, anxiety, fatigue, lowered self-esteem, and reduced job satisfaction. Sustained over a long period, stress can lead to attempts to escape through the use of drugs or alcohol and may lead to burn out. 2. The most serious consequence of stress relates to performance. In order to take timely steps to ameliorate stress, it is imperative that commanders at all levels know the symptoms in detail. It should be the endeavour of every leader to ensure that the level of stress in the men under his commands remains within the optimum stress level (OSL) zone. Some individuals are more prone to stress than others. The reason lies in demographic differences and type of personality. 3. Demographic Differences. Demographic differences include age, health, education and profession/occupation. Age affects stress because most people go through life stages during which certain things are expected of them. As one grows in age, the expectations increases and so does the pressure. Thus age does create stress[16]. 4 Type of Personality. These are psychological in nature. These include need satisfaction, locus of control and type of personality. People, who have strong urge for need satisfaction, work hard and tend to excel others. This attribute can be basis for overwork and burnout. Locus of control refers to ones feeling of the extent to which one is able to control surrounding world. Greater an individuals perception of control over the environment, lesser is the person prone to stress, and vice versa[17]. Chronic Stress 5. Chronic stress is the outcome of prolonged exposure to stressful situation, as prevalent in the CI operations. It is not so perceptible in the initial stages, but in the longer run it causes lasting and grave damage to the physiology and psyche of the soldiers. It distorts perception and behavioural responses, and slowly but steadily wears down the stress tolerance capacity of individuals, bringing them to a state where they may break down at a critical juncture. The effects of chronic stress generally manifest themselves in the form of psychosomatic disorders, and later in the form of inappropriate behavioural responses[18]. 6. Psychosomatic Manifestations. Prolonged exposure to stress results in many psychological/physiological ailments such as headache, insomnia, fatigue, lack of appetite, duodenal ulcers, depression, diarrhoea, dizziness and fainting are some of the symptoms of a person being under chronic stress. Psychosomatic symptoms occur when thoughts and emotional reactions maintain the body in a state of physiological arousal. If this arousal is prolonged, it can lead to pain, infection, and organ breakdown[19]. 7. Behavioural Manifestations. Behavioural manifestations of chronic stress are generally in the form of defence-oriented responses. Common behavioural manifestations of chronic stress are as follows: (a) Apathy. This is the task oriented compromise reaction of an individual, wherein he shows lack of interest towards his primary role and shows great interest in secondary or mundane duties. (b) Isolation and Withdrawal. The individual under stress may reduce communicating with others or may totally stop it. The greater inclination towards the religious activities, most commonly displayed in CI environment, is also a withdrawal reaction due to internalisation of stress experienced by an individual. (c) Leave Requests. Absence without Leave and Malingering incidents are the outcome of unconscious or at times sub-conscious efforts of the mind to avoid facing the dangers of CI environment. (d) Rationalisation and Interjection. Giving logical and rational sounding excuses for own or sub units failure to perform up to the desired level, is in itself a defence oriented manifestation of stress. One form of this stress manifestation is comparing own performance with that of the others, who are not doing well enough, to justify own failures or except lower norms and standards of performance. (e) Projection. Another form of manifestation of stress is projection of blame for own shortcomings and failures on other colleagues and blaming them, their actions /advice, for own unjustifiable performance or actions. Cribbing and grumbling are also manifestation of stress. (f) Failures. Frequent failures to perform up to the desired level by same person or a sub unit reflect that the individual or the sub unit as such may be suffering from chronic stress. (g) Violence and Aggression. Violence against suspects and insurgents and aggressive attitude towards own colleagues are another form of stress expression. Under stress, individual and specially leaders, tend to displace there feeling of chronic stress by arbitrary rudeness towards their colleagues and juniors, suspects and civilian population. Excessive use of violence against captured or trapped insurgents is a common manifestation of stress. It is also believed that the passive and timid person who cannot mobilise and externalise his anger is more vulnerable to external fear because of his impaired ability to react aggressively towards the enemy and thus discharge tension. 8. Post -Traumatic Stress Reactions Post-traumatic stress disorder is a state of anxiety, depression and physiological ââ¬Ënumbing that follows exposure to a severe trauma, such as warfare, militant killings, a catastrophe or violent death of a loved one. This appears as a recurrent dream or nightmare in slow motion. Victims complain of tension, insomnia and trouble in concentrating, a feeling of remoteness from others an Stress Management in Low Intensity Conflict Operations Stress Management in Low Intensity Conflict Operations CHAPTER I INTRODUCTION ââ¬Å"Life is a long sequence of stressorsâ⬠Mirza Galib General 1. Stress is an inescapable part of modern life. It is the psychological and physiological reaction that occurs when an individual perceives an imbalance between the level of demand placed upon him and his capability for meeting that demand. Stress affects individuals physiologically, emotionally and behaviourally and is linked to responses which in case of stress overloads, often results in rash or irrational behaviour. However, it is not always negative in fact, stress at optimum levels also produces a positive force or stimuli that is dynamic and often aids in tiding over difficult situations. 2. Officers, Junior Commissioned officers and men in the army are by no means insulated to the phenomenon of stress but in fact exposed to situations which tend to become stressful. Understanding of stress, therefore, plays an important role in management of personnel in the army, both in peace and in operational environments. 3. A rigid organizational structure, peculiar environmental factors, extended deployment in Counter Insurgency Operations and Combat situations often compound stress related problems in the army. These, if not tackled at an early stage results in cumulated stress effects which often surpass acceptable limits. The recent spate of suicides, fragging and fratricides provides an urgency to understand at the earliest, the maladies of stress and its effect on men officers of the army. 4. The Penguin Medical Encyclopaedia defines stress as any influence, which disturbs the natural equilibrium of the body and includes within its reference, physical injury, exposure, deprivation and all kinds of diseases and emotional disturbances. The word stress has been borrowed from Physics and Engineering where it has a precise meaning, a force sufficient enough in magnitude to distort or deform when applied to a system. For our studies the apt definition seems to be the rate of wear and tear of the mind. 5. To quote a formal definition, ââ¬Å"Stress is defined as an adaptive response to an external situation that results in physical, psychological and / or behavioural deviations for organizational participants.[1]â⬠It may also be defined as ââ¬Å"failure to adaptâ⬠[2] 6. Most people view stress in a negative way but as mentioned in the previous paragraph it may be positive sometimes as it provides the extra energy to deal with tough or life threatening situations. Experts therefore agree that some stress is not only helpful but essential to keep it going for us without which we would be vegetables. Stress results from a stimulation of environment , the degree of this stimulation on the stress curve is positive to an extent but thereafter prolonged stimulations of the same kind, for example the operational environment experienced by the soldiers in Low Intensity Conflict Operations leads to manifestation of stress in the form of negative effects on the soldiers mind. High stress levels, besides manifesting in below-par performance standards during discharge of duties, are also the cause of incidents like running amok, fratricides and suicides. METHODOLOGY STATEMENT OF THE PROBLEM 7. To analyse the causes of stress in soldiers of Indian Army in the backdrop of its prolonged deployment in Low Intensity Conflict Operations, its manifestation in various forms and to suggest possible methods of stress management at the national, army, formation unit levels. HYPOTHESIS 8. Existing op environment in areas where the Indian Army is deployed for Low Intensity Conflict Operations coupled with prolonged deployment of troops in such areas is the main cause of stress in soldiers today which has led to an increased occurrence of stress related incidents amongst the soldiers. JUSTIFICATION OF STUDY 9. India has a 1.1 million-strong army and with 81 suicides[3] in the year 2006 stress has become one of its major worries. s given by The Indian Express show that the number of suicides per lakh personnel in the army stands at 10.8 though this is much lower than 17 for the US Army, 18 for the French and 14 of the Royal Army is still big enough to draw attention. The increasing numbers of suicide cases[4] are a cause of concern (See chart below).This fact has been proven adequately in the research carried out by Dr DS Goel of Ranchi institute of Neuropsychiatry in conjunction with command hospital northern command on ââ¬Å"Psychological Effects of Low Intensity Operationsâ⬠. Extract of the same is attached as appendix A. 10. Another alarming is the 23 cases of fratricide in 2006[5], of these 09cases were reported from Jammu and Kashmir and remaining 14 from the North East, both are areas where army is involved in Low Intensity Conflict Operations. Similar statistics also can be established in suicide cases. Why these cases did not occur in peace stations if the reasons for stress as propounded by some theories are economic growth and rising financial aspirations of the soldier is a moot question and does point to the operational environment of Low Intensity Conflict Operations as the prime reason of stress in soldiers and thus the prime nemesis to be tamed to get down the worrisome numbers of suicides and fratricides. However the effects of personal problems of the soldier causing such incidents is correct, but again if the soldier was located in a peace area he would have been in a better connected place as far as communication with his family is concerned whether it is a case of land dispute or mar ital discord or his wife not being treated well by her in laws. Most of such cases could be solved merely by the physical presence of the soldier along with his wife or parents as the case may be thus it connects to the prolonged deployment of troops in Low Intensity Conflict Operations which leads to increased domestic problems in a soldiers life. 11. In July 2009 the Honourable RM while answering to a question in the parliament stated that already 48 cases of suicides and one case of fratricide have been reported till June[6], its anybodys guess what the final for 2009 will be, whatever be the it cannot be denied that the Indian Army today is faced with the demon of stress in its soldiers. The good news is that the army has realised that this is a problem and cannot be wished away and a number of steps are being taken to tackle the issue but till such time the bigger demon of Low Intensity Conflict Operations exists and some holistic measures by the government and the army are undertaken, firstly to improve the operational environment and secondly to reduce or decrease the time which a soldier spends continuously in Low Intensity Conflict Operations areas, this demon will continue to feed on the strength of the Indian Army- the Indomitable spirit of the Indian soldier. SCOPE 12. The scope is limited to study the following aspects :- (a) Deployment pattern of Indian Army in Low Intensity Conflict Operations. (b) Operational Environment in Low Intensity Conflict Operations. (c) Manifestation of stress and its inter-relation with behaviour/performance. (d) Management of stress to include present approach its shortcomings and recommendations. OPERATIONAL DEFINITIONS 13. Some terms used in this dissertation are defined below:- (a) Combat Stress[7]. The stress experienced by the soldier during a combat situation. This is a complex form of stress resulting from all the physical and mental strain caused to the soldier during the combat mission, it is cumulative in nature and the number of times the soldier goes through the same situation it causes stress and is accumulated in the mind of the combatant. (b) Stressors. The factors that cause stress are called stressors; it can be an event or situation which requires a non routine change in the lifestyle or behaviour of a soldier. This causes a felling of conflict with the ideals and values of a person or it may pose a challenge or threat to an individuals sense of wellbeing or self esteem. (c) Eustress[8]. Stress may manifest sometimes in a positive way, this effect is known as Eustress, which is described by experts as a motivator which drives a person to achieve extraordinary feats under situations of pressure. It is obvious that Eustress is not harmful being occasional. METHODS OF DATA COLLECTION 14. The research work is mainly based on books, journals available in the library, thesis and dissertation work available on the internet as also the study report of the Defence Institute of Psychological Research on the causes of inter-personal violence in the units deployed in counter insurgency areas and the study report of research carried out by Ranchi Institute of Neurosciences in collaboration with Armed Forces Medical Services, Command Hospital (Northern Command) and Director general Medical Services. Data of twenty units of infantry and artillery was also collected to prove that the existing deployment pattern and troop commitment to Rashtriya Rifles is resulting in prolonged exposure of approximately one percent of soldiers to higher stress prone areas. A detailed bibliography of sources is appended at the end of the dissertation. ORGANISATION OF THE DISSERTATION (CHAPTERISATION) 15. It is proposed to study the subject in the following manner :- (a) Chapter I Introduction. (b) Chapter II Deployment Pattern of Indian Army in Low Intensity Conflict Operations. (c) Chapter III Operational environment in Low Intensity Conflict Operations Areas. (d) Chapter IV Manifestation of Stress. (e) Chapter V Management of Stress. (f) Chapter VI Recommendations and Conclusion. CHAPTER II DEPLOYMENT PATTERN OF INDIAN ARMY IN LOW INTENSITY CONFLICT OPERATIONS ââ¬Å"We live longer than our forefathers, but we suffer more from a thousand artificial anxieties and cares. They fatigued only muscles we exhaust the finer strength of our nervesâ⬠-Edward George Bulwer-Lytton 1. Infantry Battalions. The infantry battalions are deployed for Low Intensity Conflict Operations typically for a duration of two to three years during what is known as the field tenure, it can either be in the Northern sector (Jammu and Kashmir) or the North Eastern region. After tenure of aforesaid duration when the battalion is de-inducted from such areas to peace locations, a finite number of soldiers are sent to the affiliated Rashtriya Rifles (RR) Battalions to meet the requirement of troop commitment of Indian army to such units (Refer survey in following paragraphs). Thus a number of soldiers who have served for up to two to three years are again posted to operate in a Low Intensity Conflict Operations situation for a duration of two years and furthermore when these soldiers return from this stint it is again time for their battalion to move to field area for Low Intensity Conflict Operations, hence he again undergoes a tenure in high stress environment. In this way some sol diers end up spending up to six to seven years in Low Intensity Conflict Operations which anybody who has been there will agree is a long time. 2. Artillery Units. The case mentioned above is only slightly better for artillery, since the artillery units generally have longer peace tenures than the infantry battalions; hence a soldier after coming back, gets to spend some time in peace locations, however these personnel would have still undergone up to four years of continuous field area tenure. 3. Survey. To establish the facts mentioned in the previous paragraphs, data was collected from ten infantry battalions and ten artillery regiments. The results of the survey are given in succeeding paragraphs. 4. Infantry Battalions. Number of personnel who were dispatched to RR Battalions within one year are given as under, due to security reasons the exact identity of the units is not being revealed:- Serial Number Battalion Number of Personnel Junior Commissioned Officers Other Ranks (i) A Battalion 04 53 (ii) B Battalion 05 52 (iii) C Battalion 03 54 (iv) D Battalion 04 51 (v) E Battalion 04 52 (vi) F Battalion 04 55 (vii) G Battalion 04 52 (viii) H Battalion 04 55 (ix) J Battalion 04 51 (x) K Battalion 04 56 9 5. Artillery Regiments. A similar survey of artillery units revealed the following s:- Serial Number Regiment Number of Personnel Junior Commissioned Officers Other Ranks (i) No 1 Regiment 01 59 (ii) No 2 Regiment 02 58 (iii) No 3 Regiment 02 61 (iv) No 4 Regiment 03 58 (v) No 5 Regiment 01 56 (vi) No 6 Regiment 02 57 (vii) No 7 Regiment 03 59 (viii) No 8 Regiment 03 58 (ix) No 9 Regiment 02 57 (x) No 10 Regiment 01 60 Analysis of Data. 6. An analysis of the survey reveals the following:- (a) In the case of infantry battalions, on an average a total of four junior commissioned officers and fifty three soldiers were found who have had to undergo extended field tenure in excess of six years. (b) In case of artillery units, it can be seen from the data shown in the, table above that number of such personnel on an average is about is about fifty nine other ranks. Though artillery units are relatively better off due to reasons mentioned earlier, still these individuals still undergo an extended tenure in a Low Intensity Conflict Operations situation, and hence are over exposed to the stressful operational environment of Low Intensity Conflict Operations. 7. A further analysis reveals this to be a repetitive affair since each unit or battalion is responsible for providing relief of its personnel in Rashtriya Rifles (RR) thus when these personnel are reverted a set of similar strength is dispatched, therefore the fifty three soldiers in case of infantry battalions who were sent in the second year of the battalions peace tenure also have an extended tenure in Low Intensity Conflict Operations area, extending up to an year with Rashtriya Rifles and up to three years with their respective battalions. 8. One more interesting which emerges from the statistics[9] that the number of suicides and fratricides were much higher in Jammu and Kashmir than in the North-East. Why so? There could be number of reasons for this like intensity of operational environment, troop commitment of Army to Assam Rifles (AR) as compared to RR, better management of Low Intensity Conflict Operations due to longer experience of the Indian Army in the North East etc but the operational environment factor emerges as the singular, most differentiating aspects between the two regions. Report of study of Defence Institute of Psychological Research refers as attached as appendix B[10] also corroborates the same. CHAPTER III OPERATIONAL ENVIRONMENT IN LOW INTENSITY CONFLICT OPERATIONS ââ¬Å"It is the man trained to recognize the dangers of the battlefield, understand his fears without surrendering to them and equipped with skills he must have to carryout his task, who can endure the prolonged stress of modern warâ⬠-Shelford Bidwell 1. In conventional operations battle lines are clearly drawn, one can identify the enemy easily and thus aggression can be directed unequivocally in his direction. The situation in Low Intensity Conflict Operations is quite the opposite. These are often characterised by limitations of armament being used, Tactics and levels of force applied. They are often protracted and involve military, diplomatic, economic and psychological pressure through terrorism and insurgency. Troops trained in conventional warfare experience significant stress in such operations. Conventional military training makes the soldier think in clear cut extremes of black and white, friend and foe. This tendency often leads to problems in Low Intensity Conflict Operations where the concept of ââ¬Ëenemy cannot be applied to ones own population. The contributory factors, which increase the stress level on soldiers participating in Low Intensity Conflict Operations, are the product of complex interplay of the three elements involved the terrorist, the local population and the soldier. 2. Low Intensity Conflict Operations are continuous; there are no pauses and no time outs or half times. Frustrations mount when there is no breakthrough for months together and while the expectation to perform and produce results are high. The soldiers are caught in the cross fire moral Vs the immoral and the dividing lines are blurred. In sum, insurgency imposes severe stress and strain on those engaged in it[11]. 3. The operational environment in Low Intensity Conflict Operations is an ideal cauldron for manifestation of stress related problems. Some other factors which affect the soldier in such a situation are discussed in succeeding paragraphs. 4. Boredom and Isolation. The operational environment is characterised by long drawn intense activity. During the periods of lull and inactivity there are times when the imagination could run wild and seriously affect the individuals capacity to think rationally. 5. Hostile Local Population. One of the key factors for fighting and restricting insurgencies is the local populace. Due to a number of reasons such as fear of retribution by terrorists or negative propaganda against the army, the attitude of the locals towards the army is hostile. This causes considerable strain in the minds of the soldier who cant understand as to why the same people are against him to save whom he is risking his life. 6. Long Drawn Operations. These type of operations are long prolonged affair in which the inability to see the end of the tunnel is in itself quite stressful. Fatigue in such situations may be of two types. Firstly, tiring operational work in the form of sitting in long ambushes etc leads to physical exhaustion. Secondly, mental fatigue is caused by the repetitive nature of such physically exhausting missions over a long period of time, with little hope of relief. This condition can result in breakdown or even burning out. Prolonged spells of stress punctuated by quantitatively and qualitatively inadequate opportunities 7. Guilt. In Low Intensity Conflict Operations, the soldier is at a loss to understand the rationale of killing own countrymen, and hence is faced with a factor of guilt, even though he may not accept it openly for the fear of being ridiculed by peers but he sub-consciously feels a sense of guilt. 8. Human Rights Factor. The fear of being prosecuted for Human Rights violations, is always at the back of the minds of commanders at levels and thus percolates down to the soldiers in the form of unrealistic restraints and restrictions while operating in such environment. This too adds its share as stress. 9. Adverse Media Influence. The media in many cases blames the army for any collateral damage caused during an operation or sometimes blows a wrong accusation of Human rights violation against the security forces out of proportion to sell news, this is especially true for local vernacular media. They never highlight the gains of the army but would jump at a single violation, though army is now addressing this issue with its proactive media policy. 10. Separation From Families. Loneliness, domestic worries and a long wait for leave are not singular but inter-related issues all these have mutually related effects on the psyche of the soldier. Domestic worries have an adverse impact, especially so in low intensity situations wherein the soldier is as it is stressed out and is further frustrated since he cannot attend to his family problems in person. 11. Unrealistic Goals and Demands. The matters are made worse when senior commanders lay down unrealistic targets to be met in terms of terrorists killed or captured and weapons captured. The results in low intensity situations are not corporate targets to be met in a month or a quarter or a financial year they come by fits and starts and are not routine, a good month may see a good haul of Kills and there could be a lean period extending months together sometimes. The pressure to achieve results day after day in the end manifests as stress on the soldier. 12. Low intensity conflict operations are full of ambiguity and uncertainty. It should be realized by the government in general and the army hierarchy in particular that prolonged exposure to such situations is likely to make everyone, be it officers or soldiers, susceptible to stress because they are not only surviving there but are working at a faster pace everyday to deal with the uncertainty and constantly changing dynamic situations. STRESSORS PECULIAR TO LOW INTENSITY CONFLICT OPERATIONS 13. Inhospitable Terrain and Climate. The terrain and climate in which the troops are deployed in low intensity conflicts are mountainous terrain sometimes with secondary jungles and have harsh climatic conditions. The cold climate in J K and the heavy monsoons in North East make normal living in temporary habitats difficult[12]. Under such working conditions whenever there is a lack of motivation due to any reason, there is bound to be general deterioration of morale and discipline amongst the soldiers, thus this factor is an important stressor as far as the soldier is concerned. 14. Fear of Unknown. All soldiers who have been in life threatening soldiers are familiar with this phenomenon. It is the possibility of getting killed which puts a soldier under immense pressure it is omnipresent whether on duty within the company post or on operations outside the company post. It is primarily the fear of death or injury, which makes the low intensity scenario so stressful for the soldier in fact a harassing experience. The soldiers are thus living under tremendous psychological pressure constant fear of losing life does take its toll[13]. 15. Lack of Mental Respite. This is not a nine to five job it is continues twenty four by seven days. The terrorists in some way have initiative and can strike at the time of their choosing but the soldier has to be alert at all times, thus requiring a high state of alertness always. This leads to mental and physical fatigue and exhaustion and has a telling effect on his psyche. It is a campaign in which the regular army is pitted against the irregulars or guerrillas[14]. 16. Use of Improvised Explosive Devices (IEDs), By Terrorists. Use of IEDs gives the terrorists the ability to strike at the soldier without being seen and makes the army deploy a large number of troops for road santisation duties. This is frustrating for the soldier when he is unable to strike back at his attacker and leads to a constant fear of IEDs in the soldiers mind. 17. Constant Re-deployment. Counter insurgency operations demand a dynamic deployment depending upon militant activity and intelligence. Any person after spending some time in a place gets comfortable and starts to feel comfortable there his mind accepts the place as his home, but constant changing of bases as done in dynamic counter insurgency deployment adversely affects the soldiers mind. 18. Inadequacy of Equipment. Lack of special equipment to combat militancy has a demoralising effect on the troops. At times it gives a feeling of being pushed into ââ¬ËCounter Insurgency (CI) operations without being adequately equipped. 19. Prolonged Deployment/Change in Duration of Tenure. Many a times, move is delayed due to local operations causing uncertainties and resulting in building up of stress. 20. Break up of Joint Family System. There has been erosion in this time-tested system and more and more soldiers have now to fend for themselves. 21. Declining Discipline and Values. There has been a recent tendency among officers to over look major breaches of discipline in counter insurgency areas. Such an attitude breeds indiscipline leading to an overall discontentment among the disciplined soldiers. 22. Individual Psyche. The mental makeup of soldiers is different and their adaptability varies. A few individuals are weak and have a very low breaking point. Such persons soon become liability to the unit and are easy victims of stress related incidents. 23. Pressures of Human Rights Violations. The fear of perpetuating a human right violation and judicial harassment puts restrictions on the actions of the men and also make them vulnerable to militants during operations. 24. Lack of Recognition. There is a general feeling that due recognition is not being given for the services rendered by the soldiers in CI operations. The soldier feels that he is giving everything for the integrity of the country, but once he steps in to the civil street, no one has a word of praise for him. 25. Frustration Due to No Results (Numbers Game). The effect of operating in CI operations areas for months without any tangible results is frustrating. No amount of hard work is recognised in these operations unless accompanied by a few dead bodies of militants and some weapons. 26. Conviction towards the Cause. Most of the soldiers deployed in these operations are fighting militancy with no clear conviction towards the cause. In sum, insurgency imposes severe stress and strain on those engaged in it[15]. CHAPTER IV MANIFESTATION OF STRESS General 1. Stress can have serious consequences for both health and performance. In terms of health, the current belief is that 50-70 percent of all physical illness is related to stress. Stress is associated with heart disease, diabetes, ulcers, depression, irritation, anxiety, fatigue, lowered self-esteem, and reduced job satisfaction. Sustained over a long period, stress can lead to attempts to escape through the use of drugs or alcohol and may lead to burn out. 2. The most serious consequence of stress relates to performance. In order to take timely steps to ameliorate stress, it is imperative that commanders at all levels know the symptoms in detail. It should be the endeavour of every leader to ensure that the level of stress in the men under his commands remains within the optimum stress level (OSL) zone. Some individuals are more prone to stress than others. The reason lies in demographic differences and type of personality. 3. Demographic Differences. Demographic differences include age, health, education and profession/occupation. Age affects stress because most people go through life stages during which certain things are expected of them. As one grows in age, the expectations increases and so does the pressure. Thus age does create stress[16]. 4 Type of Personality. These are psychological in nature. These include need satisfaction, locus of control and type of personality. People, who have strong urge for need satisfaction, work hard and tend to excel others. This attribute can be basis for overwork and burnout. Locus of control refers to ones feeling of the extent to which one is able to control surrounding world. Greater an individuals perception of control over the environment, lesser is the person prone to stress, and vice versa[17]. Chronic Stress 5. Chronic stress is the outcome of prolonged exposure to stressful situation, as prevalent in the CI operations. It is not so perceptible in the initial stages, but in the longer run it causes lasting and grave damage to the physiology and psyche of the soldiers. It distorts perception and behavioural responses, and slowly but steadily wears down the stress tolerance capacity of individuals, bringing them to a state where they may break down at a critical juncture. The effects of chronic stress generally manifest themselves in the form of psychosomatic disorders, and later in the form of inappropriate behavioural responses[18]. 6. Psychosomatic Manifestations. Prolonged exposure to stress results in many psychological/physiological ailments such as headache, insomnia, fatigue, lack of appetite, duodenal ulcers, depression, diarrhoea, dizziness and fainting are some of the symptoms of a person being under chronic stress. Psychosomatic symptoms occur when thoughts and emotional reactions maintain the body in a state of physiological arousal. If this arousal is prolonged, it can lead to pain, infection, and organ breakdown[19]. 7. Behavioural Manifestations. Behavioural manifestations of chronic stress are generally in the form of defence-oriented responses. Common behavioural manifestations of chronic stress are as follows: (a) Apathy. This is the task oriented compromise reaction of an individual, wherein he shows lack of interest towards his primary role and shows great interest in secondary or mundane duties. (b) Isolation and Withdrawal. The individual under stress may reduce communicating with others or may totally stop it. The greater inclination towards the religious activities, most commonly displayed in CI environment, is also a withdrawal reaction due to internalisation of stress experienced by an individual. (c) Leave Requests. Absence without Leave and Malingering incidents are the outcome of unconscious or at times sub-conscious efforts of the mind to avoid facing the dangers of CI environment. (d) Rationalisation and Interjection. Giving logical and rational sounding excuses for own or sub units failure to perform up to the desired level, is in itself a defence oriented manifestation of stress. One form of this stress manifestation is comparing own performance with that of the others, who are not doing well enough, to justify own failures or except lower norms and standards of performance. (e) Projection. Another form of manifestation of stress is projection of blame for own shortcomings and failures on other colleagues and blaming them, their actions /advice, for own unjustifiable performance or actions. Cribbing and grumbling are also manifestation of stress. (f) Failures. Frequent failures to perform up to the desired level by same person or a sub unit reflect that the individual or the sub unit as such may be suffering from chronic stress. (g) Violence and Aggression. Violence against suspects and insurgents and aggressive attitude towards own colleagues are another form of stress expression. Under stress, individual and specially leaders, tend to displace there feeling of chronic stress by arbitrary rudeness towards their colleagues and juniors, suspects and civilian population. Excessive use of violence against captured or trapped insurgents is a common manifestation of stress. It is also believed that the passive and timid person who cannot mobilise and externalise his anger is more vulnerable to external fear because of his impaired ability to react aggressively towards the enemy and thus discharge tension. 8. Post -Traumatic Stress Reactions Post-traumatic stress disorder is a state of anxiety, depression and physiological ââ¬Ënumbing that follows exposure to a severe trauma, such as warfare, militant killings, a catastrophe or violent death of a loved one. This appears as a recurrent dream or nightmare in slow motion. Victims complain of tension, insomnia and trouble in concentrating, a feeling of remoteness from others an
Friday, January 17, 2020
Muscle Contraction Steps
During a Muscle Contraction The muscle fiber is in a resting state. The resting state is slightly negative inside and slightly positive outside. It has to be in this state in order to receive a message. First the brain sends a message to the muscle using a neuron then reaches the axon terminal of the neuron. Calcium gates then open on the axon terminal allowing calcium to rush in. Ach release from axon terminals, diffuses across the synaptic clef and binds to (receptors) on motor end plate.Then Ach receptor channel opens and increases permeability of Na+ into karyoplasms. This allows sodium gates to open. Na+ enters muscle fiber, rapid depolarization of sarcolemma occurs. Voltage changes to a less negative charge. An increase of Na+ rushing into cell allows for more gates to open (depolarization wave). Acetylcholinesterase is an enzyme that resets and closes gates once Ach is removed from its receptor. Once sodium gates close it initiates K+ gates to open.K+ rushes out of the cell th is and once repolarized the gates closes by the use of a pump and return to a resting state. ATP powers the Ca++ active transport pumps. The action potential spreads away from the end plate in all directions and depolarizes the T-tubules and dips down into the SR and depolarizes it. Calcium gates on the SR return open and allows calcium to rush out into the sarcoplasm. Calcium gates close, when a gate opens itââ¬â¢s a one way movement.Ca++ combines with protien troponin and changes shape exposing the myosin binding sites on actin. This is the latent period, the lag time between stimulation and contraction. Myosin heads or cross bridges attach to actin binding sites on thin filaments. The sliding filament theory of a muscle contraction begins. When myosin binds to actin it pulls toward the m-line this is the ââ¬Å"power strokeâ⬠. Once myosin head if flexed, ATP binding site is exposed and ATP binds to the head. Every single myosin head that attaches to actin has to have ATP. Now the myosin head detaches from actin binding sites in result of ATP binding. Energy from ATP returns the myosin head to cocked forward position and now attaches to a new binding site on actin. Ca++ is then removed from troponin and changes shape allowing tropomyosin to cover myosin binding sites on actin. ATP is required to assist with the active transport of Ca++ to the SR. This process is considered the contraction and is repeated over and over as long as ATP and Ca++ are available.
Thursday, January 9, 2020
The Health Belief Model ( Hbm ) Essay - 1486 Words
Out of all the vaccine preventable diseases, pertussis challenges most infectious diseases in severity and importance in children. In 2014, the incidence rate of pertussis in the United States increased by 15%, with almost 33,000 cases reported (Centers for Disease Control, 2015). The bacterium that causes this illness attacks an unprotected immune by attaching to the lining of the respiratory system. After initial attack, begins the release of the toxins that prohibit the respiratory system from working functionally. Because of this, mucus builds up in the lungs, causing an uncontrollable cough that makes breathing difficult (Tan et al, 2005). This illness is very contagious and almost always deadly in children. However, it can be prevented with proper vaccination. This problem can be addressed with the Health Belief Model (HBM), which encourages preventive health actions in order to prevent unwanted adverse conditions, with the idea that action depends on the value and expectancy o f the behavior. The HBM attempts to explain and predict behaviors by focusing on attitudes and beliefs of individuals that are represented by six distinct constructs. These constructs include, perceived susceptibility, perceived severity, perceived benefits, perceived barriers, cues to action, and self-efficacy. In addition, these six constructs are modified by other variables including, age, gender, ethnicity, personality, socioeconomics, and knowledge (Sharma, 2017). 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Wednesday, January 1, 2020
What Is Isobaric Process
An isobaric process is a thermodynamic process in which the pressure remains constant. This is usually obtained by allowing the volume to expand or contract in such a way to neutralize any pressure changes that would be caused by heat transfer. The term isobaric comes from Greek iso, meaning equal, and baros, meaning weight. In an isobaric process, there are typically internal energy changes.à Work is done by the system, and heat is transferred, so none of the quantities in the first law of thermodynamics readily reduce to zero. However, the work at a constant pressure can be fairly easily calculated with the equation: W p * Ãâ V Since W is the work, p is the pressure (always positive) and ÃâV is the change in volume, we can see that there are two possible outcomes to an isobaric process: If the system expands (ÃâV is positive), then the system does positive work (and vice versa).If the system contracts (ÃâV is negative), then the system does negative work (and vice versa). Examples of Isobaric Processes If you have a cylinder with a weighted piston and you heat the gas in it, the gas expands due to the increase in energy. This is in accordance with Charles law - the volume of a gas is proportional to its temperature. The weighted piston keeps the pressure constant. You can calculate the amount of work done by knowing the change of volume of the gas and the pressure. The piston is displaced by the change in volume of the gas while the pressure remains constant. If the piston was fixed and didnt move as the gas was heated, the pressure would rise rather than the volume of the gas. This would not be an isobaric process, as the pressure was not constant. The gas could not produce work to displace the piston. If you remove the heat source from the cylinder or even place it into a freezer so it lost heat to the environment, the gas would shrink in volume and draw the weighted piston down with it as it maintained constant pressure. This is negative work, the system contracts. Isobaric Process and Phase Diagrams In aà phase diagram, an isobaric process would show up as a horizontal line, since it takes placeà underà a constant pressure. This diagram would show you at what temperatures a substance is solid, liquid, or vapor for a range of atmospheric pressures. Thermodynamic Processes In thermodynamic processes, a system has a change in energy and that results in changes in pressure, volume, internal energy, temperature, or heat transfer. In natural processes, often more than one of these types are at work at the same time. Also, natural systems most of these processes have a preferred direction and are not easily reversible. Adiabatic process - no heat transfer into or out of the system.Isochoric process - no change in volume, in which case the system does no work.Isobaric process - no change in pressure.Isothermal process - no change in temperature.
Monday, December 23, 2019
Maslow s Hierarchy Of Needs - 1407 Words
Taylor Swetavage Professor Kelber English 203 1 May 2015 The Human Desire to Explain According to Maslow s Hierarchy of Needs, after a person has achieved safety, satisfied their thirst, hunger and other physiological needs they continue towards self-actualization. In this is our desire for answers emerges. From the moment man had demonstrated his dominance at the top of the food chain, establishing a home, creating a life he set himself on a path towards higher thinking. They began to question why things happened. The best example of this would be the Greek philosophy and the tales of the Gods of Olympus. Tales of love, lust, creation, and destruction were a way of creating answers to what they did not understand. As Malcolm Gladwellâ⬠¦show more contentâ⬠¦Deep distrust began with Uranos. He feared that one day his children would overthrow him. He was so fearful of this, he locked his children deep in the earth. His mother/wife despised her children being treated as prisoners. She began to plot with her youngest son, Kronos, to fr ee him and his siblings. Gaia seduced Uranos, Kronos mutilating his father while he lay vulnerable. Giants, Furies, the Meliai, and Aphrodite grew from the blood of Uranos. Kronos seized power and married his sister, Rhea. Together they had six children, Hera, Demeter, Hestia, Zeus, Poseidon, and Hades. However, Kronos, like his father, feared that one day his children would overthrow him. In his attempt to stop this he swallows them one by one. Rhea is horrified by this and cannot bare to hand over her youngest, Zeus. She tricks Kronos by handing him a stone wrapped in a blanket, while hiding Zeus on Mount Ida. There he was guarded by nymphs, Amaltheia, and Curetes who danced and made noise to hide the crying of the forbidden child. Once he had grown into a man he dethroned his father and freed his siblings from his stomach. He gave his brother Poseidon the title of Lord of the Sea, Hades reign over the underworld and he himself takes rule over the universe. With his new power, he and his siblings declare war against the Titans. After ten years and no end in sight, Zeus goes to his grandmother Gaia for council. She advises him that the only way to end the war is to free his uncles,
Sunday, December 15, 2019
Stefanââ¬â¢s Diaries The Craving Chapter 16 Free Essays
string(69) " any conversation I felt like listening to with my enhanced hearing\." November 12, 1864 Life with Damon is like playing chess with a mad person. I can think of a thousand different possibilities to defend against, a thousand different moves he could make, and then he goes and changes the rules of the game. Itââ¬â¢s just his newfound predilection for casual violence that makes him so incalculable, but the way he revels in it. We will write a custom essay sample on Stefanââ¬â¢s Diaries: The Craving Chapter 16 or any similar topic only for you Order Now Though blood is our diet, we as vampires at least have a modicum of self-will. Damon doesnââ¬â¢t have to let his dark side win, and yet he embraces it. I view this change in him with horror and guilt, as I was the one who set him down the path of the vampire. Katherine was the one who changed him, but I force-fed him his first human. After seeing his message to me I canââ¬â¢t consider leaving the Sutherlands until I have figured out a way to keep them all safe. What my brother did to Callieâ⬠¦ it obviously isnââ¬â¢t beyond him to just dispose of the entire family once they serve their purpose. But when will he take action? At the wedding? After the wedding? After the honeymoon? Next year? Could I spirit the girls away somewhere? Could I convince them to hide? Could I compel them to? Damon managed to find me here, could he find me ââ¬â or them ââ¬â anywhere? I have to come up with a plan, in case Damon doesnââ¬â¢t just leave town with his newfound fortune. Of course, the simplest solution would be to kill Damon. Voil ââ¬â one maniacal, insane, unpredictable, murderous vampire gone, the world, and myself, a thousand times safer. Thatââ¬â¢s assuming I could do it. I am so much weaker than he is, it would have to be done by surprise or guile or something equally underhanded, like a knife in the back. Like he killed Callie. There isnââ¬â¢t any point in thinking that way. I will not stoop to his level. He is my brother. And as awful as he is, he is the only relative left to me. The next day, time flew by as if it had nothing better to do than gallop me toward matrimony. Before I knew it, Iââ¬â¢d been stuffed into my suit, force-fed pancakes, and spirited over one hundred blocks north to the altar, where I stood awaiting my fate, as the Sutherlands unknowingly awaited their own. Damon and I stood side by side in Woodcliff Manorââ¬â¢s great hall ââ¬â the pretty family chapel nearby was far too small for Bridgetââ¬â¢s tastes. The Richards were kind enough to let her use their home at the tip of Manhattan Island. It was really more of a castle than a home, with gray towers, parapets, and decorative portcullises, all made from the gray rock that jutted seamlessly out of the rocky promontory on which it sat. Not so far from there, outside the arched gothic windows, were the remains of Fort Tryon, the site of a sad defeat of Continental forces under George Washington by the British. My thoughts drifted as I imagined redcoats and scrappy American soldiers and puffs of gunpowderâ⬠¦ and then something occurred to me. Katherine could have witnessed such a battle. I never asked how old she was ââ¬â perhaps Damon did ââ¬â but she was far older than her appearance suggested. She had probably witnessed events I only read about in history books. I shivered at the thought, but the chill was instantly dispelled by the incredible heat in the room. Damon and I stood in front of a crowd of more than two hundred of New Yorkââ¬â¢s finest socialites, all sitting uncomfortably in hastily pulled together pews. They had no idea how dangerous it was for them to be there. I pulled at my collar and tie, which suddenly felt too tight, my vision blurring. The room shifted and morphed, and for just a second, the finery and skin of every wedding attendee melted off as though theyââ¬â¢d been caught up in a blaze. Skin flaked off like corn husks, leaving behind pure-white bone and twisted tendons. ââ¬Å"Stefan!â⬠Damon hissed, elbowing me. I realized then that I was clutching his arm. ââ¬Å"Do I need to call a medic for you?â⬠he asked sarcastically. I shook my head, wondering what illness had overcome me. The crowd came back into focus, alive, happy, laughing, and fanning themselves discreetly. Even I had to admit that Mrs. Sutherland had done a fantastic job working with Mrs. Richards and her housekeepers. A rich red carpet had been laid out, and it was scattered with so many rose petals you could scarcely see the fabric beneath. Pink, white, and deep, deep red, it looked like a beautiful trail through a magnificent rose garden. Garlands of expensive and exotic flowers hung along the pews, and the scent of orange and lemon was heavy in the air. Overhead hung giant balls of flowers like fireworks in petals. Vases in every gothic arched nook and cranny held elegant arrangements of grasses and blooming branches of quince, enhancing the woodland effect. Everyone wore full formal regalia, tailcoats for the men, some with diplomatic sashes. Heavy moire silks for the older women, lighter for the young women, yards and yards of fabric swirled around their feet like more rose petals. Hats were decked out in plumes and gems and sometimes entire birds. And the real heirloom jewelry had been pulled out for this occasion, pearls and diamonds and rubies on every neck and wrist, some gems the size of my thumb. All the women had fans, of course, made from silk and painted in Japan or England, and they tried to flutter them delicately, but most wound up just flapping them as fast as they could. The ladiesââ¬â¢ countenances remained stubbornly rosy despite their efforts to keep pale. Everyone whispered and talked excitedly, and of course I could tune in to any conversation I felt like listening to with my enhanced hearing. You read "Stefanââ¬â¢s Diaries: The Craving Chapter 16" in category "Essay examples" I almost didnââ¬â¢t mean to, because it was the same in every seat: ââ¬Å"â⬠¦ so quick. Only met a month ago. Did you hear the story? He was so chivalrousâ⬠¦.â⬠ââ¬Å"â⬠¦ lucky girl. I hope my Lucretia marries as wellâ⬠¦.â⬠ââ¬Å"Apparently, the youngest Beaumont threw herself at DeSangue, but he only had eyes for Lydiaâ⬠¦.â⬠ââ¬Å"â⬠¦ such a handsome man! And a count!â⬠¦Ã¢â¬ ââ¬Å"â⬠¦ yes, but whoââ¬â¢s that other one again? Marrying Bridget?â⬠I closed my eyes, wishing I could close my ears. How I longed to be back in my grotto in the park. ââ¬Å"Seems like old times, doesnââ¬â¢t it, brother?â⬠Damon sighed, adjusting one of his cuffs. ââ¬Å"In another life, you and Rosalyn would be married already.â⬠ââ¬Å"Shut up,â⬠I said. He was right, though. If Katherine hadnââ¬â¢t killed my childhood playmate, I would have married her. Back then, I thought a forced marriage with someone I didnââ¬â¢t love was the worst fate imaginable. How innocent I wasâ⬠¦. I continued smiling, although it must have looked forced by that point. My eyes darted over the crowd, seeking out anyone in a badly matched scarf. That morning I had managed to grab and drain a pair of white doves, initially intended to be released as a romantic gesture after the wedding ceremony. But when was the last time Damon had fed? Or did he have a big, bloody feast planned? ââ¬Å"Look at us, together,â⬠Damon whispered, nodding at someone in the crowd and smiling. ââ¬Å"We make quite a handsome pair.â⬠ââ¬Å"Iââ¬â¢m doing this,â⬠I whispered, ââ¬Å"to save lives. Now be quiet.â⬠Damon rolled his eyes. ââ¬Å"Youââ¬â¢re no fun, brother. I hope you develop a sense of humor soon, or itââ¬â¢s going to be a loooooong eternity.â⬠The wedding march began, saving me from having to respond. Margaretââ¬â¢s husband and Bram, ushers, came down the aisle first. The remaining ushers were callow youths who flirted outrageously with the bridesmaids they escorted. The girls wore pretty matching peach gowns and absolutely giant hatsâ⬠¦ but I noticed that one had a slightly different accessory from the rest. Hilda wore a hastily tied kerchief around her neck. I glared at Damon. He shrugged. ââ¬Å"I got a little peckish waiting around.â⬠In truth, I was a little relieved ââ¬â it meant he wasnââ¬â¢t starving himself in anticipation of something later. Finally came Winfield, proudly striding down the aisle with a daughter on each arm. Lydia walked regally and easily. She wore a simple white gown of heavy material whose folds rustled with her movements. It went to the top of her neck and the bottom of her wrists, and its only ornamentation was a line of pearl buttons down the front. A net veil hung behind her, floating down her back. She looked like a fairy-tale queen, and smiled with a secretive look that only added to her beauty. On Winfieldââ¬â¢s left arm was Bridget, wearing her brocade and satin. She actually looked quite beautiful, if a bit overdone. An enormous lace veil perched on top of her head like a crown. It was hard to imagine, now, that Iââ¬â¢d ever seen anything of Callie in her. Where Bridget was frilly and immature, Callie had been independent and practical. Thinking of Callie now was a bad idea. Time slowed down. Bridgetââ¬â¢s foot rose and fell, bringing her a few inches closer to me. Her skirts drew forward, as if of their own accord. Her mouth opened and closed in a giggle that sounded far-off and distorted. And then came the distinctive scent of lemon and ginger. Everything blurred ââ¬â Katherine? Suddenly, instead of Bridget coming toward me dressed as a bride was the woman who had brought me to this place. Her thick black hair was caught up in a lace veil, revealing her perfect shoulders and neck. The blue cameo gleamed on her neck. She lowered her head demurely, but beneath her long lashes her eyes danced mischievously in my direction. She pursed her lips and I felt my knees weaken. Did Damon see her, too? I looked askance at my brother, to see if he was thinking or seeing the same thing I was. Whatever compelled me to feel the way I did about Katherine, true love or a vampireââ¬â¢s Power, I was still under her spell, haunted by her. But Damonââ¬â¢s face was a perfect mask of happiness and love. Time started back up again. Bridget resumed her place in my sight, smiling excitedly up at me. And then the girls were before us, and the priest was there, and rings were in our hands. It was, thankfully, a fairly short ceremony. The priest gave a speech about love and read several nice passages from the Bible that I would have liked in any other circumstance. I wasnââ¬â¢t sure whether to pray that the priest go on, and on, and on, and give me as much time as possible before the inevitable, or if he should just hurry up and get it over with. ââ¬Å"If anyone here knows of any impediment why these two couples may not be lawfully joined together in matrimony, you do now confess it.â⬠I looked around the room, hoping someone would stand up and object. Maybe Margaret would speak out, with some sort of proof that Damon DeSangue wasnââ¬â¢t who he said he was, or that I was some sort of Confederate spy, orâ⬠¦ The oldest sister shook her head and gritted her teeth, but kept silent. I may have imagined it, but I think her motherââ¬â¢s hand had an iron grip on her knee. Damon went first, marrying the elder bride. I wasnââ¬â¢t listening; there seemed to be a dull roar in my ears that was so loud I was surprised no one else could hear it. What was going to happen when it was over? Would the Sutherlands make it through this night? Would I be forced, on my wedding day, to fight my own brother to the death? ââ¬Å"Repeat after me,â⬠the priest finally said. I did as I was told. ââ¬Å"I, Stefan Salvatore, take thee, Bridget Lynn Cupbert Sutherland, to be my wedded wife, to have and to hold, from this day forward, for better, for worse, for richer, for poorer, in sickness and in health, to love and to cherish, tillâ⬠¦ death us do part.â⬠I almost choked, and could only hope that the audience thought I was overwhelmed with emotion. ââ¬Å"I, Bridget Lynn Cupbert Sutherland, take thee, Stefan, to be my wedded husband, to have and to hold, from this day forward, for better, for worse, for richer, for poorer, in sickness and in health, to love and to cherish, till death us do part.â⬠She forgot my surname, and from the look in her eyes it was because she was thinking about the night before. And then there was a ring in my hand. A simple gold band with my and Bridgetââ¬â¢s initials inscribed on the inside. Precious metal binding me to my fate. I took Bridgetââ¬â¢s hand. My voice came out surprisingly clear and calm. ââ¬Å"With this ring, I thee wed, and with my worldly goods I thee endow, in the name of the Father, and of the Son, and of the Holy Ghost.â⬠I slipped it on her finger. She squealed in joy. I kissed her. It was hard and quick, hopefully long enough for the audience to appreciate. Bridget clung to me, trying to make the moment last. She tasted of mint. I felt terrible. And just like that, I was a married vampire. How to cite Stefanââ¬â¢s Diaries: The Craving Chapter 16, Essay examples
Saturday, December 7, 2019
Risks and Controls in the Implementation of ERP Systems
Question: Write a report on "project management skills". Answer: Discussion In the current age, the various IT companies are involved in the development of customized ERP packages as per the requirement of their clients. Such ERP software includes hospital, hotel, studio, airport, manufacturing, retail and others (Grabski, Leech Lu, 2001). The development of such software are been treated as projects by those companies where a stipulated start and end date is been given. Such projects are assigned to their qualified management professionals whom they consider a good leader. The leadership abilities of those managers denote how the companies will proceed with the project work (Rosemann vom Brocke, 2015). Other projects can be based on the maintenance of a developed software. Whatever the project may be, the project management leadership requires in-depth knowledge of the key software functionalities. It also requires to understand the costs involved from starting to the end of the project. The manager of the software project has to make a proper portfolio analysis of the investments in a project starting from the manpower cost, hardware and networking costs along with costs for making tie ups with any external organization or professionals having a sound knowledge in the subjected domain. An efficient leadership in the project management also includes a proper communication with all the stakeholders associated with it so that the project goes well as per the given standards (Gandomani et al., 2013). The stakeholders involve the client, engineers, directors and the partners. The commitment to achieve the deliverables within the stipulated deadline is a major factor in the project management leadership. A manager who is given a responsibility to implement a manufacturing ERP in a retail company, such as the E-business Suite has to meet the requirement with efficient planning of his manpower and other resources within the given time frame (Salas-Morera et al., 2013). In this due period, he performs all the necessary research work starting from the internal to external environment of his organization. Once the project work gets started, the manager handling it has to make the necessary tracking of the proceedings through the MS project software. Through the mechanism, he can be able to find the exact position of the work in progress along with the current activities of the employees who are been assigned for the task (Hoch Dulebohn, 2013). The costs involved in each phase can also be monitored. From that position, the manager can make a generation of the estimated and the actual cost for the purpose of comparison. On the basis of such comparisons, the managers are able to guide the team towards a successful completion (Cruz, da Silva Capretz, 2015). The leadership in the management of project is expected to be consistent starting from portfolio level, project level and feature level. During the development phase, to be a good leader, the project manager has to be aware of each and every difficulties his team members is facing and he have to sort out feasible solutions to them (Mir Pinnington, 2014). He should check whether those issues are been fixed. As the software project management follows the model of software development life cycle, a built prototype is always been kept in front of the customers or end users for necessary evaluation. The project manager keeps the detailed feedback from them and provides directions for his development team to do the necessary rectifications (Schneider, Torkar Gorschek, 2013). He also guides the team who are involved in testing the software for checking whether the developed software is as per the standard of compliance. Like other project management, scope, schedule and budget are the key influences in the software project management. To be an effective project leader, the manager should have the understandings of the nuances in the dynamic of a team. They actually make a demonstration of the ability for balancing about what should be and what needs to be done for meeting the need of the business (Conforto et al., 2014). They should remain confident in applying various project management techniques to get the optimum output. The software project managers should have a strong passion towards learning of the latest platforms used in the project. Unless they have the sufficient expertise of the relevant tools used, they will not be able to guide their respective professionals in a convenient way. The managers also make a personal commitment towards the success as it enhances the accountability for translating the proactive behaviors (Schneider, Torkar Gorschek, 2013). Willingness for advocating at all the levels through finding out the motivation of the individuals along with empowering the poor stakeholders is also required. To maintain a good leadership in project management, the managers have to take calculated risks to get the benefit of the success. The calculation of the risk maybe trying new technologies or mentoring less talented member. An efficient leader will make an effective delegation through focusing in activities of higher level project management. He should agree in the level of autonomy that is required. The manager should have a goal, which will be more facilitative and less directive for providing the team for self-management (Mir Pinnington, 2014). Such goals include keeping the software project visible within the overall priorities of the organization. The leader should also create a campaign for the projects public relation. He should moreover develop a project team of high performance. The manager should understand the alignment of the project to the business strategy of the software company. He should also reward those people who have a significant amount of contributions for the projects successful completion. Conclusion It has been realized from the following discussions that beyond and above getting the projects done, the leaders are very much flexible for sharing the vision among his team members along with motivating and empowering the other persons. They are also constructive for making a good model of project management in an integrated manner and can make a balance of the requirement through a well-prepared schedule having the larger goals practical view. Review on Leadership for IT Project Management Models of Change The blog on the following topic has been written based on the various type models that are used for IT Project Management to ensure an effective leadership. It has been realized that communication, risk management, negotiation are the primary skills essential to lead a project team. Different models are there to manage a project, which can modified as per the short term creativity and powerful coalition and creation of urgency. The topic has been well prepared through mentioning of all the models and tools required for an effective project management along with the limitations and reflections. It has well stated that constant change in the management process is required for a quality leadership. Review on Strategies for Negotiation The blog on the following topic has been written on the various categories of Negotiations that are required for ensuring the progress of a business process. It can take place in the different departments of an organization. It states that negotiation can be done either in the commercial or in the international level and its the credibility of the negotiator who makes the deal proceedings in his favor. All the aspects of the commercial negotiation has been mentioned here along with the approaches that are required to make a negotiation successful including compromise, yielding and problem solving. The overall process of negotiation has been nicely denoted here. References Conforto, E. C., Salum, F., Amaral, D. C., da Silva, S. L., de Almeida, L. F. M. (2014). Can agile project management be adopted by industries other than software development?.Project Management Journal,45(3), 21-34. Cruz, S., da Silva, F. Q., Capretz, L. F. (2015). Forty years of research on personality in software engineering: A mapping study.Computers in Human Behavior,46, 94-113. Gandomani, T. J., Zulzalil, H., Ghani, A. A. A., Sultan, A. B. M., Nafchi, M. Z. (2013). Obstacles in moving to agile software development methods; at a glance.Journal of Computer Science,9(5), 620. Grabski, S. V., Leech, S. A., Lu, B. (2001). Risks and controls in the implementation of ERP systems.The International Journal of Digital Accounting Research1(1), pp. Hoch, J. E., Dulebohn, J. H. (2013). Shared leadership in enterprise resource planning and human resource management system implementation.Human Resource Management Review,23(1), 114-125. Mir, F. A., Pinnington, A. H. (2014). Exploring the value of project management: linking project management performance and project success.International Journal of Project Management,32(2), 202-217. Rosemann, M., vom Brocke, J. (2015). The six core elements of business process management. InHandbook on Business Process Management 1(pp. 105-122). Springer Berlin Heidelberg. Salas-Morera, L., Arauzo-Azofra, A., Garca-Hernndez, L., Palomo-Romero, J. M., Hervs-Martnez, C. (2013). PpcProject: An educational tool for software project management.Computers Education,69, 181-188. Schneider, S., Torkar, R., Gorschek, T. (2013). Solutions in global software engineering: A systematic literature review.International Journal of Information Management,33(1), 119-132.
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